Table 1.

The roles of the managers interviewed

Site 1	Site 2
Chair of the Board	Chief Executive
Director of Medicine	Chief Executive
Director of Nursing	Director of Medicine
Director of Finance and Information	Director of Nursing
Complaints/PALS Manager,	Director of Finance
Consultant Nurse for Older People	Patient Experience Manager
Matron	Director of Operations,
	Human Resources Manager
	Director of Service Planning
	Director of Pharmacy &; Facilities,
	Consultant Nurse for Vulnerable Adults
Site 3	Site 4
Chief Executive	Chair of the Board
Complaints/PALS Manager	Director of Nursing
Director of Nursing	Orthopaedic Matron
Matron	PALS/Volunteer Manager,
Director of facilities	Equalities Officer
	Associate Director of Learning and Occupational Development
	Surgical Matron
	Practice Development Matron
	Associate Director of Facilities and Performance