Table 6. Aspects that should be improved in health care facilities (HCFs) according to patients, by city and type of establishment.
| City | Type of HCF | |||||
|---|---|---|---|---|---|---|
| Lima
n=390 % |
Pucallpa
n=138 % |
Ayacucho
n=59 % |
Private
n=85 % |
Public
n=502 % |
Total
n=587 % |
|
| Promptness of care | 63.1 | 46.4 | 55.9 | 57.6 | 58.6 | 58.4 |
| Conduct towards patients | 10.8 | 24.6 | 23.7 | 15.3 | 15.3 | 15.3 |
| Equipment & tools | 7.7 | 23.2 | 1.7 | 3.5 | 11.9 | 10.7 |
| Layout of facilities | 9.5 | 0.7 | 0 | 5.9 | 6.6 | 6.5 |
| Knowledge of health care personnel | 4.3 | 5.1 | 17.0 | 4.6 | 6.0 | 5.9 |
| Provision of more administrative and medical information | 1.5 | 0 | 0 | 5.9 | 0.2 | 1.0 |
| More personnel | 1.0 | 0 | 0 | 1.2 | 0.6 | 0.7 |
| Lack of medications at HCF’s pharmacy | 0.5 | 0 | 1.7 | 0 | 0.6 | 0.5 |
| Less administrative processes | 0.5 | 0 | 0 | 2.4 | 0 | 0.3 |
| Cleanliness of premises or equipment | 0.5 | 0 | 0 | 1.2 | 0.2 | 0.3 |
| Decreasing cost of care | 0.3 | 0 | 0 | 1.2 | 0 | 0.2 |
| Coordination or orderliness among personnel for provision of care | 0.3 | 0 | 0 | 1.2 | 0 | 0.2 |