Table 2. Survey Results for Respondents (n = 446) to the Kaiser Permanente Wellness Coaching Program Survey, Overall and Stratified by the Number of Sessions Completed, Northern California, 2011.
| Characteristic | Overall, N (%) | 1 Session, N (%) | ≥2 Sessions, N (%) |
P Valuea |
|---|---|---|---|---|
| Satisfaction outcomes | ||||
| Patient’s overall satisfaction with the service received from the wellness coachb | ||||
| Satisfied/extremely satisfied | 264 (60) | 104 (50) | 160 (70) | <.001 |
| Neutral | 104 (24) | 59 (28) | 45 (20) | |
| Dissatisfied/extremely dissatisfied | 70 (16) | 45 (22) | 25 (11) | |
| Patient would recommend wellness coaching to a family member, friend, or colleagueb | ||||
| Agree/strongly agree | 273 (64) | 114 (56) | 159 (71) | .007 |
| Neither agree or disagree | 83 (19) | 45 (22) | 38 (17) | |
| Disagree/strongly disagree | 71 (17) | 43 (21) | 28 (12) | |
| Patient reported the following was adequate: | ||||
| Number of sessions offered | 225 (50) | 92 (43) | 133 (57) | .002 |
| Amount of time spent with the coach | 319 (72) | 140 (65) | 179 (77) | .006 |
| Perceived success outcomes | ||||
| Topic discussed with a wellness coach | ||||
| Healthy weight | 321 (72) | 145 (68) | 176 (76) | .06 |
| Healthful eating | 203 (46) | 92 (43) | 111 (48) | .30 |
| Physical activity | 181 (41) | 77 (36) | 104 (45) | .06 |
| Weight-related (any of 3 listed above) | 392 (88) | 185 (86) | 207 (89) | .37 |
| Reduce stress | 100 (22) | 43 (20) | 57 (25) | .26 |
| Quit tobacco use | 34 (8) | 13 (6) | 21 (9) | .24 |
| Patient reported wellness coaching helped for the following topics (among those who discussed the topic) | ||||
| Achieve or maintain a healthy weight | 141 (44) | 60 (41) | 81 (46) | .40 |
| Eat more healthfully | 126 (62) | 50 (54) | 76 (68) | .04 |
| Increase physical activity | 109 (60) | 35 (45) | 74 (71) | <.001 |
| Weight-related (any of 3 above) | 232 (59) | 95 (51) | 137 (66) | .003 |
| Reduce stress | 50 (50) | 17 (40) | 33 (58) | .07 |
| Quit tobacco use | 18 (53) | 7 (54) | 11 (52) | .93 |
| Patient reported wellness coaching helped (among those who gave that reason for participating) | ||||
| Improve health | 158 (71) | 59 (61) | 99 (79) | .005 |
| Improve quality of life | 131 (73) | 48 (61) | 83 (83) | <.001 |
| Reduce risk of disease | 81 (62) | 33 (51) | 48 (73) | .01 |
| Address a recent health concern | 77 (62) | 28 (53) | 49 (69) | .07 |
| Other outcomes | ||||
| Patient was more aware of Kaiser Permanente resources after wellness coachinga | ||||
| Agree/strongly agree | 248 (57) | 111 (53) | 137 (61) | .02 |
| Neither agree or disagree | 101 (23) | 45 (22) | 56 (25) | |
| Disagree/strongly disagree | 86 (20) | 53 (25) | 33 (15) | |
| Patient was more likely to participate in other Kaiser Permanente programs after wellness coachingb | ||||
| Agree/strongly agree | 235 (54) | 99 (48) | 136 (60) | .004 |
| Neither agree or disagree | 134 (31) | 67 (32) | 67 (30) | |
| Disagree/strongly disagree | 63 (15) | 41 (20) | 22 (10) | |
a
Determined by a χ2 test for the difference in proportions between patients with 1 session and those with 2 or more sessions.
b
Denominators for percentages are total responses in the category, not total survey respondents.