Item Number	General Population Norms (n = 25,352)		Managerial and Professional Norms (n = 5,947)		Indian Call Center (n = 401)
9	2.44	0.66	2.18	1.44	2.05	1.23
11	3.14	0.68	3.09	1.56	2.38	1.24
18	2.94	0.56	2.56	1.39	2.47	1.25
19	2.69	0.33	2.56	1.36	2.42	1.30
20	3.36	0.33	3.47	1.59	2.82	1.34
23	2.79	1.04	1.97	1.10	2.78	1.14
24	2.37	0.38	2.59	1.37	2.43	1.21
26	2.57	0.92	1.83	0.92	1.78	1.02
Total Score	21.85	2.85	20.26	7.13