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. 2013 Oct 11;10(10):4907–4924. doi: 10.3390/ijerph10104907
Item Number General Population Norms (n = 25,352) Managerial and Professional Norms
(n = 5,947)
Indian Call Center
(n = 401)
2 4.36 0.34 4.42 1.34 4.40 1.20
3 4.34 0.41 4.35 1.34 4.84 1.05
8 3.41 0.94 4.23 1.34 4.46 1.29
9 3.47 1.11 4.08 1.37 4.83 1.15
Total Score 15.58 2.53 17.08 3.92