Table 2.
Total numbers of NHS 111 calls received, answered, triaged and transferred for nurse assessment in 1 year
| Durham and Darlington | Nottingham city | Lincolnshire | Luton | All NHS 111 sites | |
|---|---|---|---|---|---|
| Population covered | 606 800 | 300 800 | 700 300 | 194 300 | 1 802 200 |
| Total number of calls connected to 111 | 209 633 | 58 397 | 102 611 | 38 210 | 408 851 |
| Direct dial 111 n (%) | 106 961 (51) | 18 354 (31.4) | 102 611 (100) | 23 264 (60.8) | 251 190 (61.4) |
| Switched from other sources n (%) | 102 672 (49) | 40 043 (68.6) | 0 | 14 946 (39.2) | 157 661 (38.6) |
| Answerable calls n (%) | 165 355 (78.9) | 56 539 (96.8) | 100 144 (97.6) | 37 497 (98.1) | 359 535 (87.9) |
| Answered calls n (% of answerable calls) | 161 082 (97.4) | 55 564 (98.2) | 99 381 (99.2) | 37 073 (98.8) | 353 100 (98.2) |
| Triaged calls n (% of answered calls) | 114 686 (71.2) | 44 937 (80.9) | 85 509 (86.0) | 32 031 (86.4) | 277 163 (78.5) |
| Transferred to nurse n (% of triaged calls) | 24 488 (21.3) | 13 261 (29.5) | 28 871 (33.7) | 10 779 (33.6) | 77 399 (27.9) |
| Triaged calls per year per 1000 people | 189 | 150 | 122 | 165 | 154 |
NHS, National Health Service.