Table 4.

Average monthly contacts (000 s) with services in the emergency and urgent care system before and after the launch of NHS 111 (based on routine data)

	Durham before	Darlington after	Change (%)	Nottingham before	After	Change (%)	Luton before	After	Change (%)	Lincolnshire before	After	Change (%)
EDs	13675	13142	−3.9	7505	7945	+5.8	3474	3638	+4.7	14293	14117	−1.2
Urgent	13667	14729	+7.7	8561	9424	+11	7573	6135	−19	12374	13222	+6.8
NHS Direct	3978	2201	−44.7	3016	2186	−27.5	1547	1068	−31	3660	2655	−27.2
Ambulance calls	6479	6895	+6.4	4824	5319	+10.3	2626	2857	+8.8	7307	8480	+16.1
Ambulance incidents	5304	5734	+8.1	4276	4538	+6.1	2239	2488	+11.1	6989	7657	+9.6
All services	43103	42701	−1	28182	29412	+4.2	17459	16186	−7.3	44623	46131	+3.3
Estimated NHS 111	0	10000		0	3500		0	3000		0	10000
Total with NHS 111	43103	52701	+18.2	28182	32914	+14.4	17459	19186	+9.1	44623	56131	+20.5
Total contacts assuming all NHS Direct calls taken by NHS 111	43103	50924	+15.4	28182	32084	+12.2	17459	18707	+6.7	44623	55126	+19
Total contacts assuming all NHS Direct calls and all estimated GP OOH calls taken by NHS 111	48003	50924	+5.7	30582	32084	+4.7	17459	18707	+6.7	48523	55126	+12

ED, emergency department; NHS, National Health Service.