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| VALUED conflict model |
| Validate |
| Ask (open-ended questions) |
| Listen (to test assumptions) |
| Uncover interests |
| Explore options |
| Decide (on solutions) |
| Four main listening skills |
| Ask |
| Mirroring |
| Paraphrasing |
| Prime |
| TSA's four R's of conflict management |
| Recognize |
| Respond with Respect |
| Resolve and manage |
| Reflect |
