Table 1.

Primary care provider and nurse care manager ratings of the anticipated effectiveness of panel management activities on improving patient outcomes

Category of panel management strategy		Percent of responses (n = 49)
		Not improve	Improve only a little	Improve somewhat	Improve a great deal
		(%)	(%)	(%)	(%)
Ensure Continuous Connection to Care	Avoiding “no shows”	2	14	51	33
	Reconnecting patients who haven’t been seen in the clinic	2	16	39	43
Broad Education and Connection to Clinical Resources	Providing educational packets and brief counseling	-	6	43	51
	Linking patients with need specific resources with those available within VA	2	4	51	43
Adherence Support	Following up on patients who don’t refill medications on time	-	8	43	49
	Following up with patients who have just been prescribed medications that have complicated instructions or regimens	-	6	43	51
	Promoting adherence by checking in with patients, identifying barriers	2	6	47	45
	Identifying patients who need a review of their medication (e.g., titration/adjustment)	4	4	49	43
Target Patients with Special Needs	Making a list of patients with specific lab values for follow-up	2	14	43	41
	Making a list of patients who need specific tests ordered	2	21	41	37
	Addressing co-morbidities (e.g., referring patients with severe depression to mental health; connecting diabetic patients to Diabetes Clinic)	-	6	51	43