Table 2.

The 10 one or two word phrases with the highest predictive accuracy for each topic.

Overall	Cleanliness	Dignity
told	dirty	rude
thank you	floor	told
left	left	left
rude	the floor	thank you
excellent	thank you	friendly
the staff	filthy	excellent
hours	bed	rude and
asked	patients	asked
was told	friendly	the staff
friendly	hours	staff