Work organization
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- Joint ward rounds to improve mutual coordination of physicians’ and nurses’ work schedules during mornings,
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- Redirection of external telephone calls to reduce unnecessary workflow interruptions (to head physicians’ secretary),
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- Regularly scheduled consultation hours for relatives of patients in the afternoon,
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Leadership quality
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- Re-implementation of annual performance feedback and appraisal interview through departments’ head physicians,
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- Enhanced presence of supervisors on wards,
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Internal information flow and quality
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- Enhanced transparency of time documentation and subsequent salary accounting,
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- Implementation of department electronic whiteboard to spread information,
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Qualification and training
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- Inner-departmental schedule for specialty training,
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- Enhanced practice of case conferences in the department to discuss current patients,
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- Access online libraries; financial support of external training visits |