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Factor analysis, item-rest correlation and Cronbach's alpha of the CCAENA items
aResponse values have been reversed for analysis.
bEigenvalues and percentage of variance accounted for by factors I, II and III were 7.725, 3.593 and 1.529, respectively.
cCronbach's alpha of the definitive scale (items 15–19, 21 and 25) is 0.805.
IC, informational continuity; MC, managerial continuity; RC, relational continuity. Factor loadings that exceded 0.400 are shown in bold.
