1. Discharge Summary Template in the Electronic Medical Record |
July (Month 1 of Program) |
We incentivized two template fields: 1) whether the patient expressed wishes for care during the hospitalization, and 2) whether the patient identified a surrogate decision maker. Additional fields allowed residents to enter detailed information |
2. Financial Incentive Program |
July (Month 1 of Program) |
For residents to receive the $400 financial incentive, documentation of the two incentivized fields was required within 48 hours of discharge for 75% of patients in at least 3 of 4 quarters of the year |
3. Audit and Feedback |
Varied (See below) |
General information about the program, including targets and requirements, in monthly reminder emails and at education sessions |
July (Month 1 of Program) |
Feedback at the team level in bi-weekly emails |
August (Month 2 of Program) |
Standardized graphical and tabular data comparing overall, team, and individual residents’ documentation rates in bi-weekly emails |
November (Month 5 of Program) |