Table 3.

Summary of themes on providers’ experiences regarding secure messaging.

Theme 1: Improved work flow
	Avoids “phone tag”
	Increases workflow efficiency
Theme 2: Obstacles to more frequent use of secure messaging
	Technical difficulties accessing secure messaging
	The process of enrollment and use of SM can be complicated for patients
Theme 3: Integrating medication reconciliation and secure messaging
	Secure messages as potential tool to assist with reconciling medicines in the outpatient setting
	Potential to decrease adverse drug events