Factors related to context and/or recipient
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Characteristics of the recipient
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• Engagement in audit and/or in feedback design
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• Goal orientation of recipients
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• Degree of motivation to improve performance
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• Training of recipients to understand and act on feedback
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• Profession of recipient and/or multi-disciplinary feedback
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Characteristics of the setting
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• Location (e.g., hospital versus clinic, national setting)
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• Organizational resources
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• Size of the team responsible for outcomes of interest
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Co-interventions
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• Time and/or standardized support to reflect upon feedback
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• Impact of combining A&F with one of the following:
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• Incentives or penalties (financial, CME, licensing)
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• Tools and practise aids (clinical decision tool)
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• Education (academic detailing, group learning)
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• Practice redesign (coaches, facilitation, mentorship)
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Factors related to intervention design
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Nature of delivery of the information
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• Mode of delivery of feedback (e.g., paper, electronic, face-to-face)
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• Length, duration
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• Perceived credibility of the source and/or competence of the presenter
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• Different sources (peer versus supervisor versus external group)
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• Frequency of feedback
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• Role of social pressure, dissemination/visibility of information to peer-group
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Nature of the content
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• Sign of the message (positive versus negative)
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• Graded feedback (starting positive)
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• Type of benchmarks and/or comparison information
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• Type action plans or correct solution information
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• Level of aggregation of feedback data (individual versus team)
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• Role for intermediate outcomes/process measures versus patient-level outcomes
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Characteristics of the targeted behaviours
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• Perceived importance of the target relative to other priorities
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• Observability of improvement (whether impact of using a new practice can be seen quickly)
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• The degree to which the recommended practice requires changes in habits and routines
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• Complexity of targeted behaviours (number of indicators reported or behavioural changes required and skill level necessary for desired behaviour change) |