Table 2.
Theme frequencies in patient posts (n=240) and moderator posts (n=240): ‘All’ refers to both staff moderated and health professional moderated threads, ‘Staff’ refers to staff moderated threads, ‘HP’ refers to health professional moderated threads.
| Diabetes All (Staff/HP) | Pain All (Staff/HP) | ADHD All (Staff/HP) | MS All (Staff/HP) | Sexual health All (Staff/HP) | Heart Disease All (Staff/HP) | Total staff threads (n=120) | Total HP threads (n=120) | Total (n=240) | |
|---|---|---|---|---|---|---|---|---|---|
| PATIENT POSTS | |||||||||
| Benefits from clinical expertise | 60% (45%/75%) | 50% (50%/50%) | 57.5% (55%/60%) | 50% (25%/75%) | 65% (60%/70%) | 90% (90%/90%) | 54.2% | 70% | 62.1% |
| Benefits from community expertise | 17.5% (20%/15%) | 25% (30%/20%) | 40% (55%/25%) | 35% (30%/40%) | 20% (5%/35%) | 12.5% (15%/10%) | 25.8% | 24.2% | 25% |
| Conversation starter | 22.5% (30%/15%) | 7.5% (10%/5%) | 7.5% (10%/5%) | 22.5% (45%/0%) | 17.5% (35%/0%) | 10% (20%/0%) | 25% | 4.2% | 14.6% |
| Building rapport | 2.5% (5%/0%) | 2.5% (5%/0%) | 5% (5%/5%) | 2.5% (5%/0%) | 0% (0%/0%) | 0% (0%/0%) | 3.3% | 0.8% | 2.1% |
| Desperate calls for help | 2.5% (0%/5%) | 7.5% (15%/0%) | 2.5% (0%/5%) | 0% (0%/0%) | 0% (0%/0%) | 0% (0%/0%) | 2.5% | 1.7% | 2.1% |
| MODERATOR POSTS | |||||||||
| Provides clinical expertise | 65% (50%/80%) | 50% (5%/95%) | 60% (30%/90%) | 42.5% (0%/85%) | 75% (55%/95%) | 55% (15%/95%) | 25.8% | 90% | 57.9% |
| Talk to your doctor | 15% (25%/5%) | 15% (25%/5%) | 17.5% (10%/25%) | 7.5% (5%/10%) | 17.5% (30%/5%) | 47.5% (45%/50%) | 23.3% | 16.7% | 20% |
| Moderating | 15% (20%/10%) | 32.5% (65%/0%) | 12.5% (25%/0%) | 17.5% (35%/0%) | 20% (40%/0%) | 10% (20%/0%) | 34.2% | 1.7% | 17.9% |
| Building rapport | 22.5% (30%/15%) | 15% (15%/15%) | 10% (15%/5%) | 10% (20%/0%) | 27.5% (55%/0%) | 20% (40%/0%) | 29.2% | 5.8% | 17.5% |
| Pointers to outside resources | 22.5% (25%/20%) | 7.5% (15%/0%) | 17.5% (35%/0%) | 17.5% (30%/5%) | 17.5% (30%/5%) | 12.5% (25%/0%) | 26. 7% | 5% | 15.8% |
| Provides community expertise | 7.5% (15%/0%) | 2.5% (5%/0%) | 15% (30%/0%) | 10% (0%/20%) | 2.5% (0%/5%) | 12.5% (25%/0%) | 12.5% | 4.2% | 8.3% |
| Technical help | 0% (0%/0%) | 2.5% (5%/0%) | 2.5% (5%/0%) | 7.5% (15%/0%) | 10% (20%/0%) | 2.5% (5%/0%) | 8.3% | 0% | 4.2% |
| Advertisement | 0% (0%/0%) | 0% (0%/0%) | 2.5% (0%/5%) | 0% (0%/0%) | 5% (0%/10%) | 0% (0%/0%) | 0% | 2.5% | 1.3% |