|
Organizational indicators
|
Bed occupancy rate (V) |
Operating room efficiency (surgical theatre use) (V) |
|
Length of stay (V) |
Emergency room waiting time (O) |
|
Bed turnover (V) |
Duration of quality improvement training for personnel (V) |
|
Wait time to admission (V) |
Existence of clinical guidelines (O) |
|
Wait time to discharge (V) |
|
|
Clinical process indicators
|
Caesarean section rate (O) |
Pre-operative antibiotic prophylaxis rate (O) |
|
CPR team response time (V) |
Cross match rate for transfusions (V) |
|
Use of autologous blood rate (V) |
Repeat x-ray rate in radiology (V) |
|
Outcome indicators
|
Clinical effectiveness
|
Hospital mortality rate (V) |
ICU readmission (V) |
|
|
Readmission rate (excl. day surgery) (V) |
Breast feeding rate at discharge (V) |
|
|
Readmission rate after day surgery (V) |
Post-operative complication rate (V) |
|
Patient safety
|
Needle stick injury rate (O) |
Bedsore rate (V) |
|
|
Hospital-acquired infection rate (O) |
Post-discharge wound infection rate (V) |
|
Patient centeredness
|
Patient satisfaction rate (O) |
Complaint rate (V) |
