Table 2.

Perceived quality item scores by type of health facility, Kaski district, Nepal, 2012

Item	Birth centre (n = 77)	Public hospital (n = 419)	Private hospital (n = 51)	P*
	Mean (SD)	Mean (SD)	Mean (SD)
Health facility	19.37 (3.50)	19.35 (3.20)	23.14 (3.43)	<0.001
(min 7, max 28)
Adequacy of health staff	2.75 (0.64)	3.14 (0.61)	3.38 (0.53)
Health staff suited to women’s health	2.69 (0.68)	3.10 (0.60)	3.40 (0.49)
Adequacy of room	3.01 (0.49)	2.54 (0.70)	3.32 (0.55)
Adequacy of water	2.76 (0.78)	2.44 (0.71)	3.30 (0.58)
Environment clean	2.84 (0.62)	2.41 (0.70)	3.36 (0.56)
Adequacy of medical equipment	2.53 (0.63)	2.95 (0.58)	3.38 (0.56)
Distance	2.78 (0.61)	2.75 (0.59)	3.00 (0.69)
Health care delivery	23.01 (2.03)	23.42 (3.22)	25.88 (3.61)	<0.001
(min 8, max 32)
Examine well	2.88 (0.35)	3.02 (0.62)	3.34 (0.59)
Staff capable	2.83 (0.37)	3.00 (0.56)	3.36 (0.52)
Prescription of drugs	2.96 (0.29)	2.97 (0.54)	3.30 (0.54)
Quality of drugs	2.84 (0.48)	3.00 (0.52)	3.26 (0.52)
Availability of drugs	2.77 (0.52)	2.87 (0.58)	3.12 (0.65)
Privacy	2.76 (0.53)	2.68 (0.66)	3.16 (0.61)
Unnecessary act	3.07 (0.35)	3.02 (0.30)	3.06 (0.23)
Adequacy of information	2.85 (0.52)	2.82 (0.61)	3.28 (0.53)
Interpersonal aspects	14.55 (1.78)	13.27 (2.60)	15.36 (2.38)	<0.001
(min 5, max 20)
Openness to patients	2.87 (0.49)	2.64 (0.65)	3.08 (0.60)
Compassion for patients	2.91 (0.46)	2.60 (0.64)	3.00 (0.57)
Respect for patients	2.96 (0.33)	2.56 (0.61)	2.98 (0.62)
Time devoted to patients	2.94 (0.31)	2.69 (0.56)	3.22 (0.54)
Honesty	2.85 (0.50)	2.77 (0.53)	3.08 (0.52)
Total score	56.93 (6.73)	56.04 (7.86)	64.38 (8.55)	<0.001
(min 20, max 80)

*ANOVA test of differences in mean scores between health facilities.