Table 5.

Mean scores of important and performed behavioral aspects of health care providers evaluated by patients

The health care provider	Important* (n = 52) M (SD)	Performed* (n = 46) M (SD)
	Examines me	2.67 (0.99)	2.43 (1.60)
Is friendly	3.52 (0.61)	3.98 (0.15)
Takes me seriously	3.67 (0.51)	3.93 (0.25)
Listens to what I have to say	3.56 (0.54)	3.78 (0.84)
Is open to me	3.25 (0.82)	3.76 (0.87)
Has enough time for me	3.23 (0.58)	3.85 (0.63)
Is empathic to me	2.90 (0.99)	3.11 (1.43)
Gives me enough attention	3.12 (0.83)	3.89 (0.61)
Gives good information	3.46 (0.75)	3.26 (1.45)

Note:

^*A score ‘1’ indicates not important/performed, a score ‘4’ indicates very (much) important/performed.

Abbreviations: M, mean; SD, standard deviation.