Accessibility (20–22) |
Readability, accessibility by low-speed Internet |
Final website text edited to comply with recommended readability level for health education websites (8th grade)
‘Light load’ web design, using small image sizes to enable rapid upload at low Internet speeds
Video interviews were transcribed
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Ease of use (16,17) |
Navigation aids, design consistency across webpages within website, search functionality, uncluttered screen views, condensed text |
Ease of use measured directly and serially optimized through search task exercise
Navigation assisted by highlighting user’s current position on handy website menu
Colours, menu design, font style and size, and use of panels/borders kept consistent across webpages
Free word search function created for the entire website screen views uncluttered with maximal white space use, elimination of all redundant content
All text content condensed iteratively to convey simple, succinct messages
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Interactivity (17,23,24) |
User-interactive website features |
Playable videos with active controls
WRA ‘mini-test’
Downloadable/printable information sheets for colleagues/employers and health care practitioners
Links to other relevant websites
Hover-based definition pop-ups for jargon or technical words
Mouse-over highlighting navigation tabs
Website user discussion forum*
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Credibility cues (15,22,25) |
Clues to aid readers in gauging website credibility and quality |
Included names and institutions of all content and format web developers and contributors
Included logos of respected respiratory organizations†
Included date of last update for all web information
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Use of multimedia (26) |
Inclusion of various multimedia features |
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Esthetics (17,20) |
Attention to visual appeal of the website |
Esthetics measured directly and serially optimized through qualitative feedback from users
Recruited an expert media designer in phase 2 for the specific purpose of optimizing website and logo aesthetics
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Catering to distinct learning styles (27) |
Creating a web-program that appeals to three kinds of learning: by example; by following step-by-step instructions; and by doing |
Learning by example through three life-story videos explaining lessons learned
Learning by following instructions regarding what to do in the case of asthma that is worse at work
Learning by doing through a WRA self-test administered by website users
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