Table 3.
Comparison of nurse satisfaction: Pre and post-SBAR implementation.
| Pre-SBAR Mean (SD) N = 40 |
Post-SBAR Mean (SD) N = 32 |
||
|---|---|---|---|
| 1. How often do you have difficulty understanding what a physician means due to medical jargon? | 1.8 (1.0) | 1.5 (0.7) | Improved |
| 2. How often does a physician’s language or accent make it hard for you to understand what they are saying? | 2.3 (0.9) | 2.2 (0.9) | Improved |
| 3. How often does a physician have difficulty understanding what you are saying due to your language or accent? | 1.2 (0.5) | 1.3 (0.7) | Worse |
| 4. How often do physicians interrupt you before you have finished reporting on a patient? | 2.6 (1.1) | 2.5 (1.0) | Improved |
| 5. How often do physicians disregard nurses’ views when making decisions about patients? | 3.0 (0.9) | 2.5 (1.0) | Improved |
| 6. How often are physicians rude to you when you call them about a patient? | 2.4 (0.9) | 2.0 (0.9) | Improved |
| 7. How often do you feel disrespected after an interaction with a physician? | 2.7 (1.0) | 2.7 (1.2) | Unchanged |
| 8. How often do you feel frustrated after an interaction with a physician? | 2.3 (1.0) | 2.2 (0.8) | Improved |
| 9. Difficulty reaching the physician | 3.0 (0.8) | 2.6 (0.8) | Improved |
| 10. Uncertainty about what to tell the physician | 1.6 (0.8) | 1.5 (0.7) | Improved |
| 11. Feeling that the physician doesn’t want to deal with the problem | 2.5 (1.0) | 2.4 (0.9) | Improved |
| 12. Difficulty finding time to make the call | 2.5 (1.3) | 2.8 (1.4) | Worse |
| 13. Difficulty finding a quiet place to make the call | 3.0 (1.4) | 3.1 (1.6) | Worse |
| 14. Anticipating that the physician will be rude or unpleasant | 2.3 (1.0) | 2.3 (0.9) | Unchanged |
| 15. Feeling hurried by the physician | 2.7 (1.0) | 2.5 (0.9) | Improved |
| 16. Feeling that I’m bothering the physician | 2.9 (1.1) | 2.5 (1.2) | Improved |
| 17. Worrying that the physician may order something inappropriate or unnecessary | 1.8 (0.9) | 1.8 (0.8) | Unchanged |
| 18. Feeling that I don’t have enough time to say everything that I need to say | 2.5 (1.1) | 2.0 (0.9) | Improved |
| 19. How open is the communication between nurses and physicians in this nursing home? | 3.6 (0.9) | 3.8 (0.9) | Improved |
| 20. How comfortable do you feel communicating with physicians? | 3.6 (0.8) | 4.0 (0.9) | Improved |
| 21. How comfortable do you feel communicating with nurse practitioners? | 4.4 (0.7) | 4.6 (0.6) | Improved |