Table 2. The frequency of complaints based on complaints subject .

Complaint subject		N	%	% from all the complaints
Accessibility to healthcare staff	Access to nurses	38	76.00	21.46
	Access to physicians	12	24.00
Communication skills	Inappropriate personnel attitudes	34	73.34	20.17
	Providing insufficient or not understandable information	13	27.65
Dissatisfaction from provided care	Lack of consideration and insufficient attention to patients by staff	25	73.52	14.59
	Neglecting the standards of clinical care	9	26.47
Delay in providing services	Delay in providing treatment	29	29.00	12.45
Quality of welfare facilities and basic amenities	Welfare facilities and utilities	27	27.00	11.59
Quality of hospital care services	Hospital equipment	19	19.00	8.15
Admission, discharge	Discharge	9	56.25	6.87
	Admission and appointment making	7	43.75
Cost	Therapeutic costs	7	7.00	3.00
Other	Other topics	4	4.00	1.72
Total		233		100