Table 2. Content analysis.
| Patientsa (n=22) | Clinicians (n=11) | |
|---|---|---|
| 22 | 11 | |
| Received financial assistance | 18.2% | -- |
| Financial concerns related to treatment | 54.5% | -- |
| Cost discussion (patient - doctor) | 22.7% | 5%- 66% of patients |
| Cost discussion (patient - care team) | 36.4% | -- |
| Who brings up cost | ||
| No one | 59.1% | -- |
| Patient | 31.8% | 54.5% |
| Doctor | 0.0% | 27.3% |
| Assumed adequate patient coverage | -- | 36.4% |
| Where do you learn about cost? | ||
| Insurer (bills, EOBs, customer service) | 36.4% | -- |
| At pharmacy/pill bottles | 18.2% | -- |
| Doctor | 4.5% | -- |
| Clinic team (nurses, social workers, pharmacist) | 9.1% | 36.4%-- |
| Patients | -- | 27.3% |
| Organizational resources (e.g. customer service) | -- | 18.2% |
| External resources (e.g. pharmacy websites) | -- | 9.1% |
| Where do you prefer to learn about costs? | ||
| Doctor | 59.1% | -- |
| Care team/organization | 4.5% | 36.4% |
| Insurer | 31.8% | -- |
| Doctors shouldn't know about costs | 9.1% | 18.1% |
| Doctors should have more/easier access to | -- | 90.9% |
| Doctors have limited knowledge | 22.7% | 36.4% |
a
Numbers do not sum to 100%, reflecting the frequency of mentions in open-ended interviews.
-- denotes a construct not coded in the sample
EOB, explanation of benefits