Table 3.
Descriptive statistics and Cronbach’s Alpha on survey scales
| Scale | Items | Mean (SD) | Cronbach’s alpha |
|---|---|---|---|
| Management and leadership |
9 |
4.28 (0.46) |
0.902 |
| Strategic quality planning |
7 |
4.21 (0.47) |
0.829 |
| Quality management |
6 |
4.02 (0.60) |
0.823 |
| Human resource utilization |
6 |
4.24 (0.53) |
0.854 |
| Quality results |
5 |
4.21 (0.52) |
0.818 |
| Customer satisfaction |
7 |
4.24 (0.55) |
0.906 |
| Accreditation |
|
|
|
| Accreditation impact |
14 |
4.27 (0.48) |
0.936 |
| Staff involvement |
22 |
4.23 (0.52) |
0.958 |
| Accreditation awareness | 5 | 4.18 (0.55) | 0.845 |