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. 2014 Mar 11;9(3):e90941. doi: 10.1371/journal.pone.0090941

Table 3. Percentage of respondents' ranking of features affecting trust.

Synset Rank Order of Features Ranking Mean
First Second Third
Competence 25% 31% 26% 27.4%
Relationship and communication 51% 47% 51% 49.7%
Accessibility 24% 14% 14% 17.3%
Health system 0% 8% 9% 5.6%