Table 1.

A sample of coding and analysis from the persona-scenario exercise to determine program specifications

QUOTE FROM PARTICIPANT WHILE DISCUSSING THE PROGRAM COMPONENT OF VOLUNTEER	NODES	SPECIFICATIONS
		ACTIONS	ITEMS
“We see the role for the volunteers being the information gatherer. But the volunteer really does need to communicate with the physician too. And this could be through electronic means, giving feedback to the physician and the physician will ultimately make the decision about whether an appointment is needed and inform either the patient or the volunteer” (Scenario 1, Patient Group 1)	Volunteer acts as an information gatherer and communicates patient information to the physician who makes the decisions	Integrate a functional application that gathers information directly into the electronic medical record Train volunteers on how to gather information	Tablet computer Application with information-gathering tools Volunteer training program
	Volunteer provides information to the physician electronically	Volunteer sends electronic updates using the application to the clinical team weekly, monthly, or after each visit	Electronic collection form Secure system to transfer updates Schedule for sending information
	Physician receives volunteer information electronically and decides whether an appointment is needed	Physician uses volunteer assessment information	Follow-up on expectations of assessment results Mechanism to provide most relevant information to the physician; mechanism for physician to get additional information if required