Skip to main content
. 2014 Mar 6;16(3):e75. doi: 10.2196/jmir.2976

Table 7.

Exemplar quotes from follow-up interviews.

Theme Exemplar quotes
Increased Secure Messaging utilization I used to use [Secure Messaging] in the past and, uh, it wasn’t as frequently as I do now, based on the fact that I know it’s there and so that’s my first course of action. When I’m thinking about trying to get anything or get answers from my physician, I go through Secure Messaging first thing right off the bat.

Yeah, because I really hadn’t used it much prior to our meeting and, you know, I’ve made a conscious effort of using it versus calling, yes.
Learning about Secure Messaging through interviews I’m impressed. It does make it easier to be notified of a message, uh, especially to be notified of appointments that have been scheduled…and as I mentioned I hadn’t gone that deep into preference, but I know now that I can do this at home with my preferences.

I didn’t know about the draft feature before the interview. Now I can save a draft.

Really, I’ve never thought about user preferences, I just never thought that, if I had an ongoing communication with my primary…I think I would change my user [preferences] whereas right now it’s not set.

I didn’t even know [user preferences] was there. When I go home, I’ll look.

I really hadn’t looked at these dropdown boxes, which make it simple, you know.
Self-care management Yes, and I’m finding that this is a good tool. I’m beginning to recognize that, in the long term, this is going to be beneficial to me especially…now I’m getting old and if I can’t speak, my wife’s gonna have to speak for me with all this information in front and we’ll be able to do that.

I think that it’s helped me become more involved in my health care. Just knowing that I have that opportunity to ask a question and I don’t have to schedule an appointment to ask it. If I do have that question, I’m gonna ask versus not asking it so I can be a little more proactive in my health care versus [waiting] until something happens and then going in and trying to figure out what’s wrong at that point.