Table 8.

User-testing findings (n=33).

Task	Able to complete task n (%)	Completed task with difficulty n (%)	Did not complete task n (%)
Navigate to site	21 (64)	10 (31)	2 (6)
Log in to site	30 (91)	2 (6)	1 (3)
Set “User Preferences” option	23 (70)	8 (25)	2 (6)
Check Inbox	33 (100)	0 (0)	0 (0)
Use links within Secure Messaging	33 (100)	0 (0)	0 (0)
Open secure message	33 (100)	0 (0)	0 (0)
Open attachment	33 (100)	0 (0)	0 (0)
Send secure message	30 (94)	3 (9)	0 (0)
Choose recipients for secure message	32 (97)	0 (0)	1 (3)
Categorize message subject	9 (28)	0 (0)	24 (73)
Formulate subject header	18 (55)	0 (0)	15 (47)
Formulate a secure message	33 (100)	0 (0)	0 (0)