FIGURE 1—

Unfavorable experiences in primary care, among persons receiving primary care in 5 different primary care programs, January 2011–March 2012.

Note. VA = US Department of Veterans Affairs. Unfavorable experience was defined based on the number of “frankly unfavorable” responses falling into the highest tertile observed for that particular scale (i.e., agree or strongly agree with a negatively worded item, or disagree or strongly disagree with a positively worded item). The highest tertile for unfavorable responses was found to be 2 or more frankly unfavorable responses for the relationship, cooperation and access/coordination scales, and 1 or more frankly unfavorable responses for the homeless-specific needs scale. Tailored non-VA refers to a 26-year old Health Care for the Homeless Program. Mainstream VA sites are non-tailored primary care sites in Pennsylvania (A), and Alabama (B and C). Tailored VA is a VA homeless-tailored primary care program (California).

*P < .05; **P < .01.