Table 1.

Characteristics of KPI and KRI

KPIs	KRIs
Non- financial	Financial and non-financial
Useful as a report for CEO	Useful as an executive summary for board of director
Conceivable for employees and corrective action can be done	Not suitable for employees and managers for identifying strength and weaknesses
It can be define personal responsibilities for indicators	Generally CEO is responsible for indicators
Have dramatic effects on performance and a KPI relate with more than one organizational goals	Summarize how much organizational goals achieved and a KRI relates only with one goal
KPIs can improve organizational performances	A KRI is the result of number of managed activities in organization