Table 3.
KPIs of Pharmaceutical Company
| No | Formula | Mean | SD | Reference |
|---|---|---|---|---|
| 1 | Number of recalled products in 6 months / Total number of products in 6 months | 5 | 0 | (26) |
| 2 | Number of actual internal audit during last month / Total planned internal audit during last month | 5 | 0 | (26) |
| 3 | Number of on time predictive maintenance orders in 1 month / Total number of predictive in 1 month maintenance orders | 5 | 0 | (27) |
| 4 | Number of available connection channels in 1 month / Number of planned connection channels for customers in 1 month | 5 | 0 | (23, 28) |
| 5 | Number of customer complaints about the quality and delivery of products during last month / Total number of customer complaints during last year | 4.95 | 0.4 | (27, 29) |
| 6 | Average time from production license issue date to delivery / Number of working days | 4.83 | 0.36 | (26) |
| 7 | Average time between production date of permit and receipt for batch stock / Number of working days | 4.79 | 0.63 | (30) |
| 8 | Differences between staff award system and PM system in 3 months / Total value of staff awards in 3 months | 4.45 | 0.34 | (31) (27, 32) |
| 9 | Total hours for production lines failures during last month / Total planned time for production during last month | 4.33 | 0.6 | (27, 33) |
| 10 | Number of lower 70% of supplier satisfaction during 3 months / Total number of suppliers during 3 months | 4.32 | 0.23 | (27) |
| 11 | Total cost of material purchasing procurement for each materials during past six months / Total cost of material purchasing during last year | 4.25 | 0.12 | (23) |
| 12 | Overall equipment effectiveness: Planning rate *Availability rate* Performance rate * Quality rate | 4.23 | 0.36 | (33) |
| 13 | Physical and systemic inventory non-compliance during last 3 months / Total inventory items during last 3 months | 4.2 | 0.14 | (29) |
| 14 | Average time between issue of sale plan and production plan / Number of working days | 4 | 0.37 | (34) |
| 15 | Resolved non-compliance GMP in 3 months / Non-compliance in recent GMP compliance inspections in 3 months | 4 | 0.46 | (26) |
| 16 | Average time between invoice to stock sale`s money in last month / Average time between invoice to stock sale`s money in last year | 4 | 0.24 | (35) |
| 17 | Number of new confirmed sources / Total confirmed sources | 3.97 | 0.12 | (36) |
| 18 | Average raw materials order lead time during past 6 months / Average order lead time during last year | 3.82 | 0.06 | (37, 38) |
| 19 | Average time from purchase order issue and date of confirmation during last month / Average time from purchase order issue and date of confirmation during last year | 3.83 | 0.41 | (38) |
| 20 | Total delay time of material purchasing during last 6 months /T otal delay time of material purchasing during last year | 3.80 | 0.87 | (27) |
| 21 | Number of supplier rejected materials in last month / Number of supplier rejected materials in last year | 3.79 | 0.76 | (38) |
| 22 | Total number of corrective maintenance request in 1 year / Total number of maintenance request in 1 year | 3.71 | 0.65 | (27, 33) |
| 23 | Difference between critical planned and spare parts for 1 month / Total number of critical spare parts for 1 month | 3.64 | 0.69 | (27) |
| 24 | Difference between the time of requested issue and date of confirmation during last month / Difference between the time of requested issue and date of confirmation during last year | 3.46 | 0.32 | (38) |
| 25 | Number of rejected batches during last month / Total number of produced batches during last month | 3.2 | 0.47 | (27) |
| 26 | Hours of training programs per employee for 1 month / Total number of employees | 3.12 | 0.43 | (27) |
| 27 | Total production stopped because of utilities shortage / Total planned time for production | 3.1 | 0.24 | (27) |
| 28 | Actual production time for each product during last month / Total standard production time during last month | 2.83 | 0.89 | (27, 29) |
| 29 | Average rate of projects deviation from schedule time | 2.26 | 1.01 | (39) |
| 30 | Average time between customer query and sale contract / Number of working days | 2.12 | 0.94 | (38) |
Note: SD = Standard Deviation