Table 3.
Dimensions and Features of Patient Satisfaction Surveys of Pediatric Obesity Treatment Programs from 13 Reviewed Studies and One Local Survey
| Dimensions (a) | Specific Features Assessed (a) |
|---|---|
| Accessibility (1) | Parking (1) |
| Transportation (1) | |
| Location of treatment facility (1) | |
| Physical environment (1) | Comfort of waiting room (1) |
| Comfort of treatment room/clinician's tools (1) | |
| Materials and resources (6) | Helpfulness of materials and handouts (6) |
| Ability to understand materials (1) | |
| Clinician-patient communications (4) | Knowledge and competency (4) |
| Attitudes: courtesy, friendliness, respectfulness, warmth, caring, empathetic, reassuring, trustworthiness (3) | |
| Ability to communicate effectively (3) | |
| Thoroughness and helpfulness of staff (2) | |
| Patient's ease of communicating with staff (2) | |
| Staff's ability to understand patient's thoughts and feelings (2) | |
| How the patient felt they were perceived (1) | |
| Amount of time the staff spent with the patient (2) | |
| Patient's comfort with the staff (2) | |
| Team work with other staff members and patient (1) | |
| Listened and allowed patient time to voice concerns (1) | |
| Valued the patient's concerns (1) | |
| Treatment/outcomes (9) | Frequency and helpfulness of contacts (5) |
| Classes/programs offered (3) | |
| Ease of understanding treatment topics (2) | |
| Helpfulness of treatment (2) | |
| Frequency and helpfulness of treatment visits (2) | |
| Effectiveness (1) | |
| Interesting topics (1) | |
| Ability to implement treatment outside of clinic (1) | |
| Willingness to follow treatment recommendations (1) | |
| Privacy (1) | |
| Convenience (2) | Appointment times available and ease of scheduling (1) |
| Ability to receive treatment quickly (1) | |
| Amount of school/work missed in order to attend treatment (1) | |
| Cost (1) | Affordability of treatment and resources necessary for treatment (1) |
| Duration (2) | Wait time (1) |
| Appointment length (1) | |
| Time spent discussing treatment concerns (1) | |
| Duration of treatment process (1) | |
| Overall satisfaction (12) | Overall satisfaction with the program (9) |
| Willingness to recommend treatment to others (6) | |
| Enjoyment/how much the patient liked the program (2) | |
| Overall satisfaction with the staff (2) | |
| Overall quality of the program (2) | |
| Program's ability to meet expectations (1) | |
| Other (7) | Suggestions for improvement (7)b |
| What did or did not the patient like (6)b | |
| Challenges/barriers experienced (2)b | |
| Willingness to continue treatment recommendations (1) | |
| Preference of male or female clinicians (1) | |
| Patient perceptions of the care provider's appearance (1) | |
| Patient perceptions of the provider's approach and language (1) | |
| Topics that were/were not discussed by the clinician (1)b | |
| Terms used by the clinician to discuss weight (1)b |
a
Indicates the number of studies that included each dimension or feature represented in the table.
b
Denotes open-ended question.