Table 1.
Descriptive information about the background characteristics of outlets and clients
| Characteristics | % | Total (N) |
|---|---|---|
| Outlet characteristics | ||
| Enugu | 21.5 | 88 |
| Lagos | 58.5 | 240 |
| Kano | 7.8 | 32 |
| Plateau | 12.2 | 50 |
| Locality | ||
| Urban | 94.0 | 375 |
| Rural | 6.0 | 24 |
| Service personnel characteristics | ||
| Sex of the service personnel | ||
| Male | 66.6 | 269 |
| Female | 33.4 | 135 |
| Service personnel | ||
| PPMV owner | 79.3 | 321 |
| PPMV attendant | 20.5 | 83 |
| Nurse | 0.2 | 1.0 |
| Enacted scenario | ||
| New pill users (new to family planning or switching from condoms to pills) | 44.9 | 184 |
| Resupply | 19.8 | 81 |
| Dissatisfied pill users or wanting to switch from pills to another method | 35.4 | 145 |
| Language used during counseling | ||
| English | 58.2 | 221 |
| Yoruba | 11.3 | 43 |
| Ibo | 26.3 | 100 |
| Hausa | 4.2 | 16 |
| Formalities | ||
| None | 82.6 | 338 |
| Wait/queue | 17.4 | 71 |
| Client’s reception | ||
| Warmly received | 91.0 | 373 |
| Not warmly received | 9.0 | 37 |
| Total (%) | 100.0 | 410 |
Abbreviation: PPMV, proprietary patent medicine vendor.