Table 3. Balanced scorecard measure of the effect of the BHOMA intervention after 12 months of implementation stratified by timing of roll ou.
| Domain | Time in the intervention | ||
| Control n = 18 | 3–6 months n = 12 | 9–12 months n = 12 | |
| Domain A: Patient and community | |||
| Patient satisfaction children index | 70.7 (65.7–75.7) | 69.7 (63.2–76.2) | 71.8 (67.5–76.1) |
| Patient satisfaction Adult index | 77.7 (73.4–82.2) | 71.1 (66.1–76.0) | 80.1 (76.1–84.1) |
| Domain B: Human resources | |||
| Health worker motivation scores | 77.2 (73.2–81.3) | 75.7 (70.7–80.6) | 76.8 (72.1–81.6) |
| Training in the past 12 months | 61.1 (39.0–83.2) | 87.5 * (69.9–105.1) | 87.5 * (74.7–100.3) |
| Domain C: Service capacity | |||
| Basic Infrastructure index | 74.4 (68.9–79.7) | 78.2 (72.2–84.2) | 74.0 (65.2–82.9) |
| Basic equipment index | 80.4 (72.5–88.3) | 80.0 (71.4–88.5) | 71.7 (60.9–82.5) |
| Laboratory capacity index | 68.2 (58.9–77.6) | 75.6 (69.6–81.5) | 67.2 (56.2–78.2) |
| Tracer drugs index | 76.9 (70.8–83.1) | 80.6 (74.1–87.2) | 78.8 (72.2–85.4) |
| Infection control index | 77.7 (69.7–85.7) | 89.3 (84.2–94.3) | 82.1 (76.1–88.2) |
| Domain D: Finance | |||
| Finance index | 66.6 (62.1–71.3) | 63.9 (58.4–69.3) | 66.7 (56.8–76.5) |
| Domain E: Governance | |||
| Governance Index | 82.6 (77.8–87.4) | 80.4 (74.0–86.8) | 83.1 (76.2–90.0) |
| Domain F:Health information | |||
| Health information Index | 56.8 * (54.1–59.5) | 63.5 * (58.3–68.7) | 63.7 * (59.4–67.9) |
| Domain E: Service provision | |||
| Service readiness index | 68.2 (64.2–72.2) | 69.1 (63.2–74.9) | 65.8 (62.2–69.2) |
| Clinical observation index (Children) | 65.6 (49.8–81.2) | 66.7 (46.6–86.7) | 58.9 (37.6–80.2) |
| Clinical observation index (Adults) | 58.0 (51.0–65.0) | 68.3 (57.4–79.2) | 71.7 (65.4–77.9) |
| Domain: Overall vision: | |||
| Service satisfaction index by Gender: | |||
| Male | 76.4 (72.2–80.6) | 73.7 (63.7–83.6) | 80.0 (75.0–79.4) |
| Female | 79.2 (75.9–82.6) | 75.9 (72.4–79.4) | 75.6 (69.4–82.1) |
*P<0.05.