Table 3.
Perceived cause of dissatisfaction and suggestions among pregnant women attending FANC at health centers in Jimma town, Feb. 2013
| # Perceived cause | Frequency | Percentage |
|---|---|---|
| Poor laboratory service |
98 |
25.2 |
| Crowding in the clinic in the morning |
101 |
26 |
| No listening complaints of pregnant women |
56 |
14.4 |
| Long waiting time |
127 |
32.6 |
| Absence of sonar test |
46 |
11.8 |
| Unfavourable waiting area |
17 |
4.3 |
| Others |
17 |
4.3 |
|
# Client suggestions
|
|
|
| Avoid talking each other too much and give more attention to the client |
46 |
11.8 |
| Give information related to pregnancy while waiting time |
52 |
13.4 |
| Improve ventilation system of the office and waiting space |
82 |
21.1 |
| Prepare appropriate waiting room |
96 |
24.7 |
| Minimize waiting time |
128 |
32.9 |
| Increase waiting space |
48 |
12.3 |
| Improve behavior of supporting staff |
33 |
8.5 |
| Others | 24 | 6.2 |
#More than one answer was possible.