Table 3.

Characteristics of the three-dimension principal component analysis (factorial loading of selected items and Cronbach’s alpha values on each dimension)

		Factorial loading of items selected on each dimension
	List of significant items	Dimension 1	Dimension 2	Dimension 3
		(21.03%)	(19.28%)	(12.49%)
		Cronbach’s α = 0.81	Cronbach’s α = 0.78	Cronbach’s α = 0.66
Care provider-patient interaction	The midwife or nurse showed up nicely for me.	0.701
	She/he was available to me.	0.683
	She/he answered all my questions.	0.684
	She/he explained the labour process and/or childbirth.	0.699
	She/he was attentive to me and my requests.	0.611
	She/he stayed with me during labour and/or childbirth.	0.586
	She/he showed significant human qualities.	0.658
Quality of nursing care services	I felt confident and safe with her or him.		0.630
	The midwife or nurse was attentive to my baby.		0.653
	She/he reassured me about my concerns.		0.661
	She/he was concerned about my pain.		0.641
	The midwife or nurse made sure that my baby and I were doing well.		0.772
	Quality of care was better than anticipated.		0.589
Environment to quality of birth to delivery environment	I was comfortably installed.			0.682
	The delivery room was clean and hygiene was satisfactory.			0.770
	The temperature in the delivery room was satisfactory.			0.748