TABLE 2.

Referral wait time (days) by year and characteristics of referrals

Characteristics of referrals		Year
	Measures	2009	2010	2011	Total
Season/months
Spring (Feb–Apr)	n	2,572	3,196	2,835	8,603
	Mean	94	90	79	88
	Median	57	61	59	59
	p90	209	199	174	192
	% ≤3 months	68%	67%	68%	68%
Summer (May–Jul)	n	2,928	3,223	2,731	8,882
	Mean	104	92	80	92
	Median	68	69	63	67
	p91	229	192	162	189
	% ≤3 months	61%	63%	65%	63%
Fall (Aug–Oct)	n	2,818	3,185	2,215	8,218
	Mean	93	85	66	82
	Median	64.5	63	54	61
	p92	189	181	129	166
	% ≤3 months	68%	66%	76%	69%
Winter (Nov–Jan)	n	2,601	3,138	1,839	7,578
	Mean	93	83	63	82
	Median	63	62	45	57
	p93	205	165	141	168
	% ≤3 months	67%	68%	79%	70%
Modes of referrals
Phone	n	3,561	3,446	2,964	9,971
	Mean	70	63	66	66
	Median	50	46	49	48
	p90	134	127	149	138
	% ≤3 months	77%	78%	74%	77%
Letter	n	7,114	8,991	6,583	22,688
	Mean	109	97	76	95
	Median	71	71	58	67
	p90	237	201	158	198
	% ≤3 months	61%	61%	70%	64%
Unknown mode	n	244	305	73	622
	Mean	105	80	74	89
	Median	77	48	68	62
	p90	217	204	143	200
	% ≤3 months	56%	68%	66%	63%
Re-referrals
No	n	9,646	11,366	8,801	29,813
	Mean	82	80	70	78
	Median	58	58	54	56
	p90	170	165	148	161
	% ≤3 months	70%	69%	73%	71%
Yes	n	1,273	1,376	819	3,468
	Mean	203	150	106	159
	Median	145	118	90	118
	p90	468	309	204	332
	% ≤3 months	31%	38%	51%	38%