Table 1.

Differences in patient encounters at the drive-through and walk-in windows

	Drive-through window	Walk-in window	P
	(n= 961)	(n=1098)
	%	%
Gender			0.083
Women	62.9	59.2
Men	37.1	40.8
Observed age range (years)			<0.001
<40	37.4	27.1
>60	15.7	28.2
Mobility impaireda			<0.001
Yes (required assistance)	0.9	1.4
No (ambulatory without assistance)	81.1	97.2
Unknown	18	1.5
Individual accompanying patient (in the store or in the car)			<0.001
Children or adults	27.9	13.7
Patient was alone	72.1	86.3
Limited English proficiency			0.024
Yes (able to counsel)	0.6	1.8
Yes (needed interpreter)	0	0.2
No	99.4	98
Accepted patient counseling when offereda			0.005
Yes	86.7	90.9
No	13.3	9.1
Talking on cell phone during encounter			0.001
Yes	3.5	1.2
No	96.5	98.8
Type of prescription			0.323
At least one new prescription	21.9	24.5
All refill prescriptions	69.9	66.6
Unknown	8.2	8.9
Level of pharmacy busyness			0.001
Low	52	54.1
Medium	38.7	41
High	9.3	4.9
Technician time with patient ( in seconds)			<0.001
Mean	84.4	47.5
S.D	108.7	90.5
C.I	77.3 - 91.4	41.9 - 52.9
Pharmacist time with patient( in seconds)			<0.001
Mean	65.4	97.2
S.D	78.7	114.1
C.I	60.3 - 70.5	90.2 - 104.1
Amount of information provided to patient			<0.001
Mean	1.9	2.2
S.D	1.8	1.8
C.I	1.8 - 2.1	2.1-2.4

Abbreviations used:

^a100% of patients were offered counseling by pharmacy personnel.