Table 4.

Factors associated with amount of information received by patients at the drive-through and walk-in window

Variable	Unadjusted	P	P/E	P/E/N
Predisposing variables
Observed age range	0.97 (0.93-1.03)	0.97 (0.91-1.02)	0.98 (0.93-1.04)	1.05 (0.99-1.10)
Male	0.87* (0.81-0.95)	0.92* (0.85-0.99)	0.87* (0.80-0.94)	0.95 (0.88-1.02)
Female	-	1	1	1
Enabling variables		-
Drive-through interaction	0.86* (0.80-0.93)		0.86* (0.93-1.03)	0.92* (0.86-1.00)
Walk-in interaction	-		1	1
Talking on the cell phone	0.89 (0.69-1.16)		0.91 (0.70-1.20)	1.02 (0.77-1.34)
Not talking on the cell phone	-		1	1
Passengers with the patient	1.03 (0.93-1.13)		1.06 (0.97-1.17)	0.96 (0.88-1.06)
No passengers with the patient	-		1	1
Level of pharmacy busyness	0.96* (0.93-0.99)		0.96* (0.93-0.00)	0.96* (0.94-0.99)
Need variables		-	-	1
New prescription	2.68* (2.51-2.86)			2.74* (2.56-2.94)
Refill prescription	-			1
Mobility impaired	1.30 (0.94-1.81)			1.09 (0.81-1.46)
Non-mobility impaired	-			1
Limited English proficiency	0.84 (0.60-1.19)			0.85 (0.61-1.20)
English proficient	-			1

Note: Rate ratios reported; () is 95% confidence interval

^*is p < .05; P is the model with only predisposing variables, P/E is the model with both predisposing and enabling variables only, P/E/N is the model with the predisposing, enabling, and need variables.