Table 2.
Number of missing values and distribution of responses for each item
| Item | Label | n | % missing |
Distribution of responses |
||||
|---|---|---|---|---|---|---|---|---|
| 1 | 2 | 3 | 4 | 5 | ||||
| Q07 |
My privacy was respected during my physical therapy care. |
147 |
0.68% |
0.0% |
0.0% |
6.8% |
47.6% |
45.6% |
| Q08 |
My physical therapist was courteous. |
148 |
0.00% |
0.0% |
0.0% |
7.4% |
41.9% |
50.7% |
| Q09 |
All other staff members were courteous. |
147 |
0.68% |
0.0% |
0.0% |
13.6% |
31.3% |
55.1% |
| Q10 |
The clinic scheduled appointments at convenient times. |
132 |
10.81% |
0.0% |
0.0% |
4.5% |
47.0% |
48.5% |
| Q11 |
I was satisfied with the treatment provided by my physical therapist. |
148 |
0.00% |
0.0% |
0.0% |
8.8% |
31.8% |
59.5% |
| Q12 |
My first visit for physical therapy was scheduled quickly. |
136 |
8.11% |
0.0% |
0.0% |
29.4% |
35.3% |
35.3% |
| Q13 |
It was easy to schedule visits after my first appointment. |
117 |
20.95% |
0.0% |
0.9% |
4.3% |
41.0% |
53.8% |
| Q14 |
I was seen promptly when I arrived for treatment. |
146 |
1.35% |
0.7% |
0.7% |
4.1% |
39.7% |
54.8% |
| Q15 |
The location of the facility was convenient for me |
129 |
12.84% |
1.6% |
3.9% |
20.2% |
47.3% |
27.1% |
| Q19 |
My physical therapist understood my problem or condition. |
148 |
0.00% |
0.0% |
0.0% |
12.2% |
34.5% |
53.4% |
| Q20 |
The instructions my physical therapist gave me were helpful. |
146 |
1.35% |
0.0% |
0.0% |
4.8% |
47.9% |
47.3% |
| Q21 |
I was satisfied with the overall quality of my physical therapy care. |
148 |
0.00% |
0.0% |
0.0% |
4.7% |
43.9% |
51.4% |
| Q22 |
I would recommend this facility to family or friends. |
148 |
0.00% |
0.0% |
0.0% |
2.0% |
50.0% |
48.0% |
| Q23 |
I would return to this facility if I required physical therapy care in the future. |
147 |
0.68% |
0.0% |
0.0% |
2.7% |
46.9% |
50.3% |
| Q26 | Overall, I was satisfied with my experience with physical therapy. | 148 | 0.00% | 0.0% | 0.7% | 2.7% | 50.7% | 45.9% |