Table 5.
Factor analysis loadings
| Item | Description |
1-Factor |
2-Factors |
|
|---|---|---|---|---|
| Factor1 | Factor1 | Factor2 | ||
|
Q09 |
All other staff members were courteous. |
0.851 |
0.941 |
0.088 |
|
Q19 |
My physical therapist understood my problem or condition. |
0.831 |
0.891 |
0.132 |
|
Q12 |
My first visit for physical therapy was scheduled quickly. |
0.794 |
0.851 |
0.126 |
|
Q23 |
I would return to this facility if I required physical therapy care in the future. |
0.891 |
0.801 |
0.397 |
|
Q08 |
My physical therapist was courteous. |
0.875 |
0.770 |
0.417 |
|
Q21 |
I was satisfied with the overall quality of my physical therapy care. |
0.896 |
0.766 |
0.465 |
|
Q10 |
The clinic scheduled appointments at convenient times. |
0.905 |
0.754 |
0.502 |
|
Q07 |
My privacy was respected during my physical therapy care. |
0.868 |
0.750 |
0.436 |
|
Q20 |
The instructions my physical therapist gave me were helpful. |
0.857 |
0.729 |
0.451 |
|
Q22 |
I would recommend this facility to family or friends. |
0.794 |
0.699 |
0.378 |
|
Q13 |
It was easy to schedule visits after my first appointment. |
0.860 |
0.668 |
0.559 |
|
Q26 |
Overall, I was satisfied with my experience with physical therapy. |
0.762 |
0.649 |
0.399 |
|
Q14 |
I was seen promptly when I arrived for treatment. |
0.677 |
0.251 |
0.894 |
|
Q11 |
I was satisfied with the treatment provided by my physical therapist. |
0.573 |
0.150 |
0.860 |
| Q15 | The location of the facility was convenient for me. | 0.291 | 0.132 | 0.345 |
Factor analysis loadings: model with 1 factor and with 2 factors respectively (extraction method: Principal Components; rotation method = varimax). The numbers in bold indicate high correlations and in italics indicate moderate correlations.