Table 7.

Relationship between satisfaction and Patients Characteristics

Variable	Levels	n	Mean	Mean of ranks	P-value (1)
Gender	Female	59	67.05	58.57	0.0898
	Male	48	64.38	48.39
Age (in classes)	18-25	4	73.50	n.c.(2)	0.5285
	25-40	19	66.89	58.74
	40-65	47	64.94	51.29
	>65	37	65.65	49.45
Married (3)	Yes	62	65.89	53.86	0.9570
	No	45	65.80	54.19
Education	Elementary	23	66.83	57.70	0.5924
	Mid school	39	64.59	48.63
	Upper school	29	66.00	56.14
	University	16	67.25	57.91
Working	Yes	54	66.28	57.02	0.5876
	No	12	64.42	52.08
	Retired	41	65.71	50.59
Facility recommended by	Doctor	69	64.16	45.93	0.0028
	Friends	10	67.00	61.65
	Other	20	69.20	69.63
	Other Patients	8	70.63	74.94
First treatment in the facility	Yes	56	66.32	57.04	0.2852
	No	51	65.33	50.66
First Physical Therapy treatment	Yes	35	63.69	46.24	0.0700
	No	72	66.90	57.77
Therapist’s gender	Female	41	64.39	45.95	0.0336
	Male	66	66.76	59.00
Combination of gender patient/PT	Male patient, female PT	18	62.33	38.28	0.0528
	Both Females	23	66.00	51.96
	Both Males	30	65.60	54.45
	Female patient, male PT	36	67.72	62.79
Payment	Co-Payment	45	61.62	35.04	<0.0001
	Direct payment	33	68.09	63.02
	Fully covered	24	69.58	66.52
	Insurance	5	71.20	n.c.(3)

Means of the total within groups of patients, and results of tests on the equality of the means (Kruskal-Wallis or Wilcoxon test) are showed.

⁽¹⁾p value: the null hypothesis is that the means of the ranks are all equal one to another; the alternative hypothesis is that at least two means (of ranks) differ.

⁽²⁾ For each explanatory variable, in the case of rejection of the null hypothesis of equal means (of ranks) levels with statistically different means are specified. Means with different format (normal, bold, italics, or underlined) are statistically different one from another (at the level α=0.05). Instead, means having at least one common format are not statistically different.

⁽³⁾ The group of patients was not considered due the too low number of cases.

Yes = married, living together; No = single, widowed, divorced.