Table 3. Results of the thematic analysis of the he ten influencing factors from the primary findings from each case.

Types of influencing factors	Influencing factor identified from each case (setting, country)*
Clinical	Transitions: defined as time points where a change in care delivery occurred or a transition to a new treatment needed to take place (CAU, Scotland); communication across settings (General practice with care homes, England)); staff focus, experience and working relationships (Outpatient clinics, England); care based on needs rather than diagnosis (Outpatient clinics, England)
Resources	Adequate resources (General practice with care homes, England); temporal constraints (for example, not having enough time to do your job) (General practice with care homes, England); personnel and temporal resources (Outpatient clinics, England); patients’ views and wishing to not burden the system or staff (Outpatient clinics, England)
Individual views about entitlements	Patients’ views and wishing to not burden the system or staff (Outpatient clinics, England)
Relationships	Communication across settings (General practice with care homes, England); staff focus, experience and working relationships (Outpatient clinics, England)
Characteristics of the health system	Communication across settings (General practice with care homes, England); management systems, efficiency and decisions (Outpatient clinics, England); system clarity (Outpatient clinics, England)

* The detail in Tables S1–S3 informs the results presented in Table 3.