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. 2014 Apr 28;14:41. doi: 10.1186/1472-6831-14-41

Table 2.

Mean scores* for the domains and dimensions of the European practice assessment instrument

Domain No of indicators Intervention group (n = 45)
 Change in score (95% CI) Score for comparison group 2 (n = 56) Between-group difference in scores 3 (95% CI)
Score at first assessment Score at second assessment
Infrastructure
 77
 90.8
 94.2
 3.4 (−1.9; 8.7)
 84.0
 10.2 (2.3; 18.1)*
Accessibility and availability
 15
 76.9
 85.5
 8.6 (0.4; 16.8)
 76.1
 9.4 (1.8; 17.0)*
Disabled access
 5
 55.0
 59.2
 4.2 (−1.7; 10.1)
 57.3
 1.9 (−1.7; 5.5)
Premises
 20
 89.4
 92.8
 3.4 (−1.9; 8.7)
 88.6
 4.2 (−1.1; 9.5)
Medical equipment, including drugs
 14
 89.7
 91.7
 2.0 (−2.1; 6.1)
 83.5
 8.2 (1.0; 15.4)*
Nonmedical equipment
 3
 83.4
 90.9
 7.5 (−0.2; 15.2)
 83.0
 7.9 (0.8; 15.0)*
Material management
 5
 95.9
 97.7
 1.8 (−2.1; 5.7)
 98.9
 −1.2 (−4.1; 1.7)
Laboratory management
 9
 94.7
 95.1
 0.4 (−1.4; 2.2)
 90.4
 4.7 (−0.8; 10.2)
IT-security
 6
 90.8
 94.2
 3.4 (−1.9; 8.7)
 90.5
 3.7 (−1.2; 8.6)
People
 79
 79.9
 82.3
 2.4 (−2.1; 6.9)
 78.1
 4.2 (−1.1; 9.5)
Perspective of patients
 33
 87.3
 87.3
 ---
 87.7
 −0.4 (−2.1; 1.3)
Perspective of dental staff on working conditions
 15
 77.5
 79.4
 1.9 (−2.1; 5.9)
 76.7
 2.7 (−1.5; 6.9)
Perspective of dentists on working conditions
 12
 83.0
 82.0
 −1.0 (−3.9; 1.9)
 78.7
 3.3 (−1.4; 8.0)
Staff management
 10
 64.9
 77.5
 12.6 (2.9; 22.2)
 60.2
 17.3 (7.4; 27.2)*
Education and training
 9
 69.7
 74.0
 4.3 (−1.6; 10.2)
 64.7
 9.3 (1.7; 16.9)
Information
 56
 82.6
 89.0
 6.4 (−0.7; 13.6)
 82.0
 7.0 (0.3; 13.7)
Confidentiality and privacy
 6
 85.6
 93.6
 8.0 (0.01; 15.9)
 82.3
 11.3 (3.0; 19.6)*
Prevention
 8
 75.7
 79.9
 4.2 (−1.7; 10.1)
 67.6
 12.3 (3.7; 20.9)*
Clinical data, patients records
 7
 91.6
 95 .7
 4.1 (−1.7; 9.9)
 91.3
 4.4 (−0.9; 9.8)
Information for staff
 3
 81.6
 89.5
 7.9 (0.01; 15.9)
 86.2
 3.3 (−1.4; 8.0)
Information for patients on medical care
 16
 91.9
 94.6
 2.7 (−2.0; 7.4)
 91.4
 3.2 (−1.4; 7.8)
Use of computers
 2
 77.8
 87.6
 9.8 (1.1; 18.5)
 82.9
 4.7 (−0.8; 10.2)
Communication with other health care providers
 5
 79.9
 92.7
 12.8 (3.3; 22.6)*
 84.1
 8.6 (1.3; 15.9)*
Information for patients on practice, practice policy and community resources
 9
 66.3
 76.8
 10.5 (1.5; 19.5)
 67.8
 9.0 (1.5; 16.5)*
Finance
 10
 83.2
 86.3
 3.1 (−1.9; 8.2)
 78.2
 8.1 (0.9; 15.2)
Financial leadership and responsibilities
 6
 90.2
 91.3
 1.1 (−1.9; 4.1)
 87.7
 3.6 (−1.3; 8.5)
Financial planning
 1
 42.2
 48.9
 6.7 (−0.6; 14.0)
 33.3
 15.6 (6.1; 25.1)*
Annual report (retrospective)
 3
 82.9
 88.9
 6.0 (−0.9; 12.9)
 73.5
 15.4 (5.9; 24.9)*
Quality & Safety
 59
 82.4
 88.7
 6.3 (−0.7; 13.4)
 78.1
 10.6 (2.5; 18.7)*
Quality development, quality policy
 10
 76.1
 80.5
 4.4 (−1.6; 10.4)
 69.1
 11.4 (3.1; 19.7)*
Detection of quality and safety problems
 11
 83.1
 88.7
 5.6 (−1.1; 12.3)
 77.4
 11.3 (3.0; 19.6)*
Safety of staff and patients, hygiene, infection control
 24
 93.2
 97.0
 3.8 (−1.8; 9.4)
 91.4
 5.6 (−0.4; 11.6)
Provisions for emergency situations
 6
 74.2
 83.3
 9.1 (0.7; 17.5)
 68.7
 14.6 (5.4; 23.8)*
Complaint management
 5
 54.4
 74.4
 20.0 (8.3; 31.7)*
 48.7
 25.7 (14.3; 37.1)*
Analysis of critical incidents
 3
 78.1
 83.3
 5.2 (−1.3; 11.7)
 72.0
 11.3 (3.0; 19.6)*
Total 281 82.7 87.1 4.4 (−1.0; 9.8) 80.5 6.6 (0.1; 13.1)

T0, First assessment; T1, Second assessment.

*Statistical significances of difference: P < 0.05.

1Mean scores are on a scale of 0 to 100 and are based on the proportion of indicators for which a positive response was achieved by all of the practices.

2Mean scores at first assessment.

3Comparison between mean scores at second assessment for intervention practices and mean scores at first assessment for comparative practices since there was no second assessment for this group.