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. 2014 Mar;37(1):83–97. doi: 10.1177/0163278713500984

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© The Author(s) 2013

This article is distributed under the terms of the Creative Commons Attribution-Non Commercial 3.0 License (http://www.creativecommons.org/licenses/by-nc/3.0/) which permits non-commercial use, reproduction and distribution of the work without further permission provided the original work is attributed as specified on the SAGE and Open Access page(http://www.uk.sagepub.com/aboutus/openaccess.htm).

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Figure 2. — The 2010 (first administration) versus 2011 (second administration) of members’ and users’ service ratings of the Institute for Translational Health Sciences overall, based on the eight World Health Organization evaluative elements.