Table III.

Supportive activities.

	Description
Teleconferences	Monthly discussions about learning session content, lessons-learned, QI efforts, data tracking, new material (guest speakers), and/or troubleshooting.
Practice coaching	Assigned coaches met with each team (on-site, telephone, email) as needed to discuss questions/concerns/progress, data extraction/reporting, tools/resources, facilitate communication with program managers and other participating teams, and to keep participants motivated to do QI work.
IT training/support	Provided strategically/as needed to facilitate team collaboration using electronic communication within/external to practice, and to develop a QI mechanism by advancing use of technology.
Web-based tools	Provided program information, videos of expert faculty presentations, diabetes care/information management resources, communication forum for interaction with implementers and other participants, and reporting forms for clinical indicators/QI efforts.