Table 1.
Concept models of 5 tools for implementing the Connect and CARE model
| Tool* | Model stage | Purpose | Potential uses |
|---|---|---|---|
| 1. Pharmacist Reflection | Prior to using model | Provide an opportunity for pharmacists to reflect on their level of patient engagement and satisfaction. | Pharmacists could explore their need and motivation to change their practice. |
| 2. New or Refill Prescription Check† | Collaborate | Identify patients’ questions or concerns about new or refill prescriptions. Inform patients about pharmacists’ services. | Pharmacists or pharmacy staff could distribute this tool to patients or use it with patients. |
| 3. Invite Listen Summarize (ILS) | Collaborate | Allow patients to share their story and allow pharmacists to check their understanding. | Pharmacists could use ILS to open conversations and replace “any questions?” |
| 4. Personalized Medication Information Sheet† | Respond | Produce individually tailored information sheets for patients to use for at-home reference. | Pharmacists could complete and print individual patient information. |
| 5. Patient Quiz: Do you need a med review?† | Respond/encourage follow-up | Provide an opportunity for patients to self-assess their need for a medication review. Initiate conversations about medication reviews. | This tool could be distributed as a handout or bag stuffer. |
*
Tools are available at www.blueprintforpharmacy.ca/docs/resource-items/connect-and-care-model-and-tools-interactive_final.pdf.
†
Tools could be developed as a poster, patient handout, program touch screen tablet mobile device app and/or another format as appropriate for each tool (e.g., Tool 4 could not be a poster).