Table 9.
Differences in inquiries based on how the inquirer contacted the helpline (telephone or email).
| Variables | Contact mode | ||||||
|
|
Phone | Emails | |||||
|
|
n | % | 95% CI | n | % | 95% CI | |
| Inquirer's gender | |||||||
|
|
Male | 280 | 28.34 | 23.1-33.6 | 153 | 25.21 | 18.3-32.1 |
|
|
Female | 702 | 71.05 | 67.7-74.4 | 439 | 72.32 | 68.1-76.5 |
|
|
Unknown | 6 | 0.61 |
|
15 | 2.47 |
|
|
|
Total | 988 |
|
|
607 |
|
|
| Satisfaction | |||||||
|
|
Average | 8.72 |
|
8.6-8.8 | 8.90 |
|
8.7-9.1 |
|
|
SD | 1.25 |
|
|
1.95 |
|
|
|
|
N | 482 |
|
|
364 |
|
|
| Purpose | |||||||
|
|
Information on disease | 388 | 27.02 | 22.6-31.4 | 264 | 32.80 | 27.1-38.5 |
|
|
Specialist/center | 241 | 16.78 | 12.1-21.5 | 126 | 15.65 | 9.3-22.0 |
|
|
Contact with other patient | 22 | 1.53 |
|
48 | 5.96 |
|
|
|
Support | 82 | 5.71 | 0.7-10.7 | 32 | 3.98 |
|
|
|
Social care | 134 | 9.33 | 4.4-14.3 | 64 | 7.96 | 1.3-14.6 |
|
|
Exemption | 148 | 10.31 | 5.4-15.2 | 24 | 2.98 |
|
|
|
Patients’ organization | 70 | 4.87 |
|
36 | 4.47 |
|
|
|
Follow-up | 63 | 4.39 |
|
43 | 5.34 |
|
|
|
Sign-posting | 29 | 2.02 |
|
25 | 3.11 |
|
|
|
Events | 41 | 2.86 |
|
17 | 2.11 |
|
|
|
Other | 218 | 15.18 | 10.4-19.9 | 126 | 15.65 | 9.3-22.0 |
|
|
Total | 1436 |
|
|
805 |
|
|