Table 2.

Health needs, access difficulties, technology-related factors, and satisfaction with prior telehealth use by patient group.

Characteristics		Patient group: CVD risk	Patient group: depression
Health needs, mean (SD), n
	PCS	45.3 (11.8), 777	47.3 (13.8), 547
	MCS	49.8 (10.5), 777	37.7 (12.9), 547
Access difficulties, mean (SD), n a
	Service delivery difficulties	1.3 (0.4), 848	1.5 (0.5), 595
	Physical access difficulties	1.1 (0.3), 854	1.2 (0.4), 594
Technology-related factors
	Phone availability, % (n)b	98.4 (855/869)	99.3 (595/599)
	Email/Internet availability, % (n)b	67.2 (584/869)	80.3 (481/599)
	Phone confidence, mean (SD), nc	2.5 (0.6), 861	2.5 (0.6), 596
	Email/Internet confidence, mean (SD), nc	2.0 (0.9), 851	2.3 (0.8), 595
	Social media confidence, mean (SD), nc	1.3 (0.6), 847	1.6 (0.8), 594
	Telehealth advantages, mean (SD), nd	3.6 (0.8), 853	3.7 (0.7), 588
	Telehealth disadvantages, mean (SD), nd	3.5 (0.9), 860	3.3 (0.9), 593
Satisfaction with prior telehealth use, mean (SD), n e
	NHS Direct satisfaction	3.4 (1.2), 247	3.4 (1.2), 336

^aRange: 1.0-3.0, where higher scores indicate greater access difficulties. Service delivery difficulties included questions about the convenience of accessing health care, as well as the nature or quality of the care itself, eg, getting the right amount of care. Physical access difficulties included questions about trouble getting to appointments due to physical, psychological, and transport problems, including cost, as detailed in the Methods section.

^bTechnology availability includes having one or more forms of relevant technology.

^cRange: 1.0-3.0, where higher scores indicate greater technology confidence.

^dRange: 1.0-5.0, where higher scores indicate greater perceived advantages and disadvantages of telehealth.

^eRange: 1.0-5.0, where higher scores indicate greater satisfaction with past NHS Direct use.