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. 2014 May 26;14:503. doi: 10.1186/1471-2458-14-503

Table 3.

The satisfactions of different characteristic visitors with the CHIs (%) in 2011

  Convenience Waiting time Environment Service attitude Respect to patients Equipment Explanation and communication Service prices Drug prices Privacy protection Avoidance of excessive examination/over-prescription Overall satisfactions
Gender
  
  
  
  
  
  
  
  
  
  
  
  
Male
 98.5
 92.0
 87.1
 94.0
 94.0
 76.2
 92.2
 86.5
 77.6
 87.1
 95.0
 89.1
Female
 98.7
 91.7
 87.8
 94.5
 94.4
 77.1
 92.2
 85.9
 76.8
 88.2
 95.8
 89.4
χ2
 1.7557
 0.5589
 2.4145
 3.0453
 1.6012
 2.5804
 0.0009
 1.4086
 1.8210
 6.1338
 9.6072
 5.1759
p
 0.1852
 0.4547
 0.1202
 0.0810
 0.2057
 0.1082
 0.9758
 0.2353
 0.1772
 0.0133
 0.0019
 0.0229
Age
  
  
  
  
  
  
  
  
  
  
  
  
Children
 98.3
 83.2
 78.6
 91.9
 92.3
 66.8
 84.9
 69.3
 57.7
 73.9
 96.7
 81.2
Adults
 98.4
 91.2
 86.7
 93.9
 93.7
 76.4
 91.7
 86.1
 77.0
 87.3
 95.3
 88.2
The elderly
 99.2
 94.7
 91.0
 95.9
 95.9
 78.7
 94.4
 88.0
 79.6
 90.2
 96.0
 91.2
χ2
 16.5885
 117.7850
 105.9991
 37.4340
 37.8060
 39.4893
 78.2495
 130.4400
 121.8400
 119.0180
 6.6567
 495.7900
p
 0.0002
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 <0.0001
 0.0359
 <0.0001
FAMI
  
  
  
  
  
  
  
  
  
  
  
  
Low-income
 98.6
 92.7
 88.6
 94.9
 94.5
 77.5
 92.5
 86.0
 77.9
 88.4
 95.5
 89.7
Higher-income
 98.6
 91.1
 86.4
 93.6
 93.9
 75.8
 91.8
 86.4
 76.7
 87.1
 95.9
 88.9
χ2
 0.0426
 11.1098
 57.4968
 11.087
 17.1879
 5.4979
 2.7283
 0.3856
 2.8197
 5.5488
 1.8883
 5.0385
p 0.8364 0.0009 <0.0001 0.0009 <0.0001 0.0190 0.0986 0.5346 0.0931 0.0185 0.1694 0.0248

CHIs = community health service institutions, FAMI = family average monthly income. The ones whose age were less than 15, between 15 and 65, and equal to or more than 65 were assigned to group of children, adults and the elderly respectively.